Shipping policy

Each Wag & Wild Goods pillow is personalized and made to order.

Processing includes preparing your pet photo and producing your pillow. Shipping transit time begins after production is complete and the carrier receives your package.

Photo preparation
Please allow up to 3 business days for us to review your pet photo and prepare the artwork. If we need a replacement photo or clarification, this timeframe begins once we receive the information needed.

Your pillow then moves into production. Production and shipping take additional time and are not included in the 3-business-day photo preparation period. Business days exclude weekends and holidays.

We currently ship to eligible United States addresses. Available shipping options and charges are displayed at checkout.

Delivery estimates are not guaranteed arrival dates. If we cannot ship within a stated timeframe, we will contact you with an updated estimate and cancellation or refund options as required by law.

Tracking information will be provided when your order ships. Items in the same order may arrive separately.

Please check your shipping address before ordering. If you notice an error, contact us immediately; changes may not be possible once an order is in production or has shipped.

For shipping questions, delayed packages, or missing deliveries, email contact@wagandwildgoods.com with your order number.