Refund policy

Each Wag & Wild Goods pillow is personalized and made to order.

Returns and exchanges
We do not accept returns or exchanges for change of mind, customer-selected sizing, or customer-provided personalization errors. This does not affect your rights if an item is defective, damaged, or incorrect.

Damaged or incorrect items
Please contact contact@wagandwildgoods.com promptly with your order number, a description of the issue, and clear photos. We’ll review the problem and arrange an appropriate replacement or refund. Please contact us before returning anything.

Cancellations and changes
Email contact@wagandwildgoods.com as soon as possible to request a cancellation or change. We can cancel and refund orders before production begins. Once production has started, cancellations and changes are no longer available, except where required by law.

Refunds
We’ll notify you when a refund is approved and issue it to your original payment method. Your bank or payment provider may need additional time to post the credit.

Nothing in this policy limits your rights under applicable consumer protection laws.